Terms & Conditions

This is a summary of the conditions of the TurIA service, operated by TURIA CORE LIMITED, intended for visiting users. The full conditions governing contracting are provided and accepted during the registration process, and prevail over this summary in the event of discrepancy.

1. The service

TurIA provides software as a service (SaaS): a conversational AI agent (Assistant), a booking system (Bookings) and cookieless web analytics (Analytics). The scope depends on the contracted plan.

2. Subscription and payments

The service is billed by subscription, monthly or annual. TurIA charges no commission per booking. Payments are processed through Stripe by card. Prices are published on turia.tech and do not include any applicable taxes.

3. Cancellation

No commitment or penalty. You can cancel anytime from your dashboard; the service remains active until the end of the period already paid for.

4. Acceptable use

You may not use the service for unlawful purposes, sending spam or infringing third-party rights. You are responsible for the content and data you load onto the platform, as well as their lawfulness.

5. Availability

We work to maintain high availability of the service. However, it is provided on an as-available basis and may be interrupted for maintenance or technical reasons; where possible, we will give advance notice.

6. Ownership

You retain ownership of your content, your website and your hosting. TurIA retains ownership of the software and the underlying technology. As a white-label solution, you may present the interfaces to your customers under your own brand, according to your plan.

7. Liability

To the extent permitted by law, TurIA's liability is limited to the amount paid by the Client in the last 12 months. TurIA is not liable for indirect business losses or for services provided by third parties (payment gateway, messaging or infrastructure providers).

8. Data protection

Data processing is governed by the Privacy Policy. When you process the data of your own customers through the platform, the Data Processing Agreement (DPA) also applies.

9. Amendments and governing law

We may update these terms by publishing the current version and, where the change is substantial, by notifying it. These terms are governed by the laws of the Hong Kong Special Administrative Region, and disputes are submitted to its courts, on the terms set out in the full conditions.

Questions about this document? Write to us at info@turia.tech.